Infosys Job 2023

The Desktop Support Engineer is responsible for providing technical support to end users on a variety of desktop and mobile devices. This includes troubleshooting hardware and software issues, installing and configuring software, and providing training on how to use IT resources. The Desktop Support Engineer must be able to work independently and as part of a team, and must have strong customer service skills.

Infosys Jobs Announcement

Responsibilities:

• Provide technical support to end users on a variety of desktop and mobile devices
• Troubleshoot hardware and software issues
• Install and configure software
• Provide training on how to use IT resources
• Respond to help desk tickets in a timely manner
• Escalate issues to the appropriate level of support as needed
• Document all support activities
• Stay up-to-date on the latest IT trends and technologies

Infosys Careers

Skills:

• Strong understanding of desktop and mobile operating systems
• Experience with a variety of software applications
• Excellent problem-solving and troubleshooting skills
• Strong customer service skills
• Ability to work independently and as part of a team
• Excellent communication skills
• Ability to work under pressure

Qualifications:

• Bachelor's degree in Computer Science or a related field
• 1-3 years of experience in desktop support
• Proficiency in Microsoft Windows and macOS
• Experience with a variety of software applications
• Excellent problem-solving and troubleshooting skills
• Strong customer service skills