Flipkart Job 2023

The Customer Service Trainee is responsible for providing excellent customer service to Flipkart customers. This includes handling incoming calls, responding to emails and chat messages, and resolving customer issues in a timely and efficient manner. The ideal candidate will have strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Flipkart Jobs Announcement

Responsibilities:

• Answer incoming calls from customers with questions or concerns about their orders.
• Respond to emails and chat messages from customers.
• Gather information from customers to troubleshoot and resolve issues.
• Escalate issues to the appropriate team or department as needed.
• Document customer interactions in the CRM system.
• Follow up with customers to ensure their satisfaction with the resolution.
• Stay up-to-date on Flipkart policies and procedures.
• Participate in training and development programs.

Flipkart Careers

Skills:

• Excellent communication skills (verbal and written)
• Strong customer service skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite

Qualifications:

• High school diploma or equivalent.
• 1-2 years of customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet deadlines.
• Ability to learn quickly and adapt to change.